Shipping Policy

Shipping from sydney by Australia Post with 24 hours business day after you purchasing.

Covers all of Australia.

 

Parcel delivery:

Sending to same state:

Metro - up to 2 business days

Country - up to 5 business days

Sending interstate:

Metro - up to 3-6 business days, depending on lodgement and destination points

Country - Please ask at your local Post Office

letter delivery:

Sending to same state between:

Metro locations - 2-3 business days

Metro & country locations - 3-4 business days

Country locations - 3-4 business days

Sending interstate between:

Metro locations - 3-4 business days

Metro & country locations - 4-5 business days

Country locations - 5-6 business days

International shipping normally takes around 7 business days.

Any questions please contact customer service:

carlorista@phcbeauty.com

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.